Find answers, learn best practices, and get support for UGCReal
Learn the basics of creating AI-powered UGC content
Master the art of generating high-quality UGC
Manage your subscription and account settings
Integrate UGCReal into your workflow
High-demand periods may cause delays. Enterprise users get priority processing. Try generating during off-peak hours for faster results.
Ensure your product image has a clean background and good lighting. Multiple angles help our AI understand your product better.
Video generation is available on all plans. Make sure you have remaining credits and your subscription is active.
Credits typically appear within 5 minutes. If not, please contact support with your transaction ID.
Welcome to UGCReal! Follow these steps to create your first AI-generated UGC content in minutes.
Create your account and select a plan that fits your needs. All plans include access to our AI models and generation tools.
Click on "Studio" in the navigation menu to access our content creation tools.
Click "Upload Product" and select your product image. For best results, use a high-quality image with a clean background.
Select from our diverse range of AI models. Choose demographics, style, and background that match your brand.
Click "Generate" and wait for your content to be created. Once ready, preview and download your AI-generated UGC content!
Pro Tip: Start with Ultra Mode for your first generation to see the highest quality results our AI can produce.
Ready to create your first AI-generated UGC content? This detailed guide will walk you through every step.
In the Studio, click the "Upload Product" button. You can drag and drop your image or click to browse. Supported formats: JPG, PNG, WebP.
💡 Tip: Use PNG with transparent background for best results
Browse our diverse catalog of AI models. Filter by age, gender, ethnicity, and style to find the perfect match for your brand.
💡 Tip: Choose models that resonate with your target audience
Adjust generation settings:
Click "Generate" to start the AI process. Generation typically takes 30-60 seconds. You'll see a progress indicator.
💡 Tip: Generate multiple variations to have options
Once complete, preview your generated content. If you're happy with the results, download in your preferred resolution (up to 4K).
Configure your UGCReal account for optimal workflow and security.
Security Recommendation
We strongly recommend enabling two-factor authentication to protect your account and generated content.
Learn how to prepare and upload your products for the best AI generation results.
.JPG / .JPEG
Best for photos
.PNG
Best with transparency
.WebP
Modern format
Background Removal: Use tools like remove.bg or Photoshop to create transparent backgrounds before uploading.
Multiple Angles: Upload different angles of your product to give our AI more context for realistic generation.
Color Accuracy: Ensure your product colors are accurate as they\'ll be preserved in the generated content.
Master the generation settings to create perfect UGC content every time.
Fast generation with good quality. Perfect for testing and iterations.
Premium quality with advanced AI processing for stunning results.
Natural environments like homes, cafes, outdoors
Clean, professional studio backgrounds
Upload your own background image
Ultra Mode uses our most advanced AI models and processing techniques to deliver exceptional quality.
High-stakes campaigns: When quality directly impacts ROI
Hero images: For website headers and featured content
Print materials: When you need maximum resolution
Premium products: Luxury items deserve premium presentation
Pro Tip: Use Standard Mode for testing and iterations, then switch to Ultra Mode for final generation to optimize your credit usage.
Create engaging UGC videos that capture attention and drive conversions.
Write a natural, conversational script. Our AI will generate realistic lip-sync and expressions to match.
Choose from our library of natural voices and background music, or upload your own audio.
Review your generated video and make any necessary adjustments to timing or transitions.
Keep it authentic: Natural, unscripted-feeling content performs best
Show the product early: Capture attention in the first 3 seconds
Mobile-first: Optimize for vertical viewing on smartphones
Include captions: Many viewers watch without sound
Manage your subscription, payment methods, and billing information.
You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the next billing cycle.
All plans are billed monthly on the same date you originally subscribed. Annual plans are available with a 20% discount.
We accept all major credit cards, debit cards, and PayPal. Enterprise customers can request invoice billing.
We'll retry the payment up to 3 times over 7 days. Your account remains active during this grace period. If payment continues to fail, your account will be downgraded to the free tier.
We offer a 14-day money-back guarantee for new subscribers. After 14 days, refunds are provided on a case-by-case basis.
Yes! Unused credits roll over for one month. This means you can accumulate up to 2 months worth of credits at any time.
Understanding how credits work and managing your usage effectively.
Need more credits? You can purchase additional credits anytime:
100 Credits
$45 ($0.45/credit)
500 Credits
$200 ($0.40/credit)
1000 Credits
$350 ($0.35/credit)
Customize your account settings and manage your team.
Update your name, email, profile picture, and bio. This information is visible to your team members.
Set your preferred quality mode, background style, and model preferences to speed up your workflow.
Integrate UGCReal's powerful AI generation into your applications.
# Base URL
https://api.ugcreal.com/v1
# Authentication Header
Authorization: Bearer YOUR_API_KEY
Create a new UGC generation
{
"product_image": "base64_encoded_image",
"model_id": "model_123",
"settings": {
"quality": "ultra",
"background": "lifestyle",
"pose": "holding"
}
}Check generation status and retrieve results
List available AI models with filtering options
Check remaining credits and usage history
Need help? Check out our full API reference at docs.ugcreal.com or contact our developer support team.
Secure your API integration with proper authentication.
Navigate to Account Settings → API Keys
Click "Generate New API Key"
Name your key for easy identification
Copy and securely store your key
Security Warning
API keys are shown only once. Store them securely and never commit them to version control or share them publicly.
Use environment variables to store API keys
Rotate keys regularly (every 90 days)
Use different keys for development and production
Monitor API key usage in your dashboard
Receive real-time notifications about generation events.
Provide a publicly accessible HTTPS endpoint that can receive POST requests.
Choose which events you want to receive:
All webhook payloads include a signature header for security verification.
{
"event": "generation.completed",
"timestamp": "2024-01-20T10:30:00Z",
"data": {
"generation_id": "gen_123456",
"status": "completed",
"credits_used": 2,
"output_url": "https://cdn.ugcreal.com/..."
}
}Understanding and working with API rate limits.
60/hour
1 request per minute
300/hour
5 requests per minute
Custom
Contact sales
Every API response includes these headers:
X-RateLimit-Limit: 300
X-RateLimit-Remaining: 299
X-RateLimit-Reset: 1642684800
Implement exponential backoff: Gradually increase wait time between retries
Queue requests: Use a job queue to smooth out traffic spikes
Monitor usage: Track your API usage to avoid hitting limits
Our support team is available to help you succeed with UGC content creation. We typically respond within 24 hours.
support@ugcreal.com
Available 9AM-6PM EST
Usually within 24 hours